TERMS OF BUSINESS

STATUS

Bexley Insurance Centre is an independent intermediary who acts as your agent and accepts responsibility for the advice provided when arranging your insurance.  We act for a number of Insurers and are members of the General Insurance Standards Council (GISC).  We undertake to comply with their Codes of Practice, a copy of which is available on request.

SERVICES AND PREMIUMS

We offer a wide range of insurance products and our service includes advising you on your insurance needs, assisting with any changes to your policy cover and any claims that you make.  For Motor Uninsured Loss Recovery Insurance we deal exclusively with Motorist Services Limited who we have selected as offering good value and service.  The policyholder is responsible for all premiums due once having given instructions (either written or verbal) to take out insurance through us. 

Where a loan is arranged through an independent finance company you are liable for the whole of the loan even if your policy is cancelled.  You should not stop your monthly payments without first speaking to us.  Default on your loan could result in your policy being cancelled and leave you still liable for the outstanding loan.  All refunds will be by cheque to the policyholder.

COSTS

Your business will be placed with Insurers and/or Underwriters licensed to transact insurance in the United Kingdom.  Your business will either be placed directly with the Insurer or via an Underwriting Agency (Wholesale Broker or Intermediary), who may pay us a nominal commission or, as is more often the case, no commission at all.  We may make an administration charge for our services and typically these will be as follows:

To effect a new policy or broker a renewal…                                 12½% of the premium or up to £500

Mid-term adjustments or duplicate documentation …                                                £12 - £25

To arrange a direct debit facility (in addition to interest)                                              £12

Our own instalment facility (each instalment)…                                                           £10 - £100

Mid-term Cancellation …                                                                                                   £12

Returned or Refer to Drawer Cheques ….                                                                     £25

Once we have received instructions to arrange cover our commission is not refundable.

QUOTATIONS

Unless otherwise agreed any quotation will remain valid until the end of the calendar month in which the quotation is provided.

YOUR DUTY TO PROVIDE INFORMATION

It is important you understand that it is your duty to provide full and accurate information to Insurers when completing proposal forms before you take out your insurance, any changes throughout the life of your Policy and upon renewal.  This also applies to any claims you may make.  Please note that failure to disclose any material information to Insurers could invalidate your insurance cover or that all or part of a claim may not be paid.  If you are in any doubt as to whether any matter should be disclosed please contact us for advice.

DOCUMENTS

We may retain documents such as your Insurance Certificate whilst we are awaiting full payment of premiums, administration charges or supporting documentation from you.  We will ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by Law.

CONFIDENTIALITY

All personal information about you will be treated as private and confidential.  We will only use and disclose the information we hold about you in the normal course of arranging and administering your insurance and will not disclose any information to any other parties without your consent.  Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records.

COMPLAINTS

It is our intention to always provide you with a high level of customer service but if you have cause to be unhappy with our service or your insurance cover please contact the Compliance Manager.  If you are still not satisfied you may write to the Principal. 

As part of our Membership of the GISC our Private Customers have access to their Dispute Resolution Facility.

If we are unable to resolve your complaint you can contact them by writing to 100 Cannon Street, London EC4N 6EU; by telephone: 020 7648 7800; Fax: 020 7648 7808 or by Email:  complaints@gisc.co.uk.